Terms of Service

These terms govern your use of Travis — the desktop app and the subscription service. By installing the app or signing in to the service, you agree to them. If you don't agree, don't use Travis.

The short version: use Travis honestly and lawfully. Don't abuse the service or other users. You own your work. We provide Travis with care, and stand behind it within the limits below.

1. Who can use Travis

You must be at least 13 years old. If you are under 18, you need a parent or guardian to agree to these terms on your behalf. If you are using Travis on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Your account

The desktop app does not require an account. The subscription service requires a sign-in. You are responsible for keeping your sign-in secure. Tell us immediately at [email protected] if you suspect unauthorized access.

One account per person. Sharing an account between humans violates these terms — use a team plan instead.

3. The software

Travis is provided to you under a license to use, not as a transfer of ownership. You may not represent any copy of Travis as the official product, use our trademarks (the name "Travis", our logo, our domain) in your marketing, or claim affiliation with the operator.

4. Your work

You own everything you put into Travis — notes, captures, conversations, documents. We claim no ownership of your work.

You grant us a limited license to process your work only to the extent necessary to deliver the service you're using: drafting an email you asked for, syncing a document you marked for sync, rendering an output document, and so on. We will not use your work to train any model.

5. Acceptable use

See the full Acceptable Use Policy. In summary: don't use Travis to break the law, harm others, or abuse the service.

6. Paid plans

Paid plans are sold as a monthly subscription. Personal plans are billed to you. Team plans are billed per seat to the organization. Pricing is on the pricing page. Subscriptions auto-renew until canceled. You can cancel at any time in settings; you keep access through the end of the paid period.

Payments are processed by Stripe. We never store your full card number. Refunds are available within 30 days of the most recent charge if you haven't materially used the service; email [email protected].

Usage caps are built into every plan, and we enforce them so you never get billed for runaway use. If you regularly hit your cap and need more, contact us about a custom plan.

7. Service availability

The subscription service is offered "as-is" without a published uptime SLA on Personal and Team plans. We aim for 99.9% availability and report incidents transparently. The desktop app continues to work offline during any service outage.

Enterprise plans come with a contractual SLA, dedicated support, and custom retention. Contact [email protected] to discuss.

8. Termination

You can cancel and delete your account at any time in settings. We will delete your stored data within 30 days, except where retention is required by law or for security audit integrity.

We may suspend or terminate accounts that violate these terms, the Acceptable Use Policy, or applicable law. We will give you notice and a chance to fix the issue, except in cases of clear abuse, security risk, or legal compulsion.

9. Disclaimers

Travis is intelligent software that sometimes produces confident but incorrect output. Travis works hard to be honest about its limits, but you remain responsible for verifying important decisions, calculations, legal advice, medical conclusions, or anything else that has real-world consequences. Don't treat Travis as a substitute for a qualified human in domains where mistakes matter.

The software is provided "as-is" without warranty of any kind, express or implied. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent allowed by law.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to Travis is capped at the greater of (a) the amount you paid us in the 12 months before the claim, or (b) US$100. We are not liable for indirect, consequential, special, or punitive damages.

Nothing here limits liability for things that can't be limited by law: gross negligence, willful misconduct, fraud, or anything else your jurisdiction protects.

11. Indemnification

You agree to indemnify us against claims arising from your misuse of the service, your work, or your violation of these terms. We agree to defend you against third-party intellectual-property claims that arise from your authorized use of the unmodified service.

12. Governing law and disputes

These terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state and federal courts located in New York County, New York.

If you are an EU consumer, this clause does not deprive you of the protection of mandatory consumer-protection laws of the country you live in.

13. Changes to these terms

We may update these terms occasionally. Material changes will be announced at least 30 days before they take effect, by email and on this page. Continued use after the effective date constitutes acceptance.

14. Contact

Legal or terms questions: [email protected]. Anything else: [email protected].